7-Day Money-Back Guarantee
Last revised: October 2026
Refund Policy Summary
Verified Fact SheetEvery IPTV subscription purchased on IPTVX.SHOP includes an unconditional 7-day money-back guarantee. If you are not satisfied with stream quality, channel selection, or device compatibility, you may request a 100% refund within 7 days of purchase via WhatsApp (+447414494029) or email ([email protected]).
1. Our 100% Risk-Free Promise
At IPTVX.SHOP, we take pride in operating the highest-quality, buffer-free IPTV network in North America. We want you to feel completely confident when joining our streaming community. For this reason, all 1-Month, 3-Month, 6-Month, and 12-Month subscriptions are backed by an unconditional 7-day full refund guarantee.
2. Eligible Refund Criteria
You qualify for an immediate, full refund if any of the following apply:
- You experience persistent stream buffering or channel outages that our technical team cannot resolve within 24 hours.
- Your streaming device (Firestick, Apple TV, Smart TV, etc.) cannot run our playlist or player applications.
- You simply change your mind within 7 calendar days of your transaction.
3. How to Claim Your Refund
We do not require complicated paperwork or long phone calls. Simply submit your request through either of our direct channels:
- WhatsApp (Fastest): Message our support team at +44 7414 494029 with your Order ID and the word "Refund Request".
- Email: Send an email to [email protected] with the subject line "Refund Request - [Order ID]".
4. Refund Processing Time
Once received, our finance department approves and initiates the refund within 12 to 24 hours. Depending on your financial institution:
- Credit and Debit cards typically reflect funds within 2 to 5 business days.
- Cryptocurrency transactions are reimbursed to your designated wallet address within 2 hours of approval.
Have a technical issue we can troubleshoot?
Our technicians often resolve buffering or app issues in under 3 minutes.